Returns & Exchanges

Returns

Should you wish to return an item(s), we are happy to offer an exchange or refund provided item(s) are returned to Fabio Giovanni within 14 days of receipt.

All item(s) must be returned in original condition and with the original packaging. We are unable to offer an exchange or refund on item(s) that are scratched, damaged or not in their original packaging.

Refunds

Your refund can only be credited to the original payment card or PayPal™ account. Please allow 2 working days after we receive the return item(s) to process your return, plus a further 3 to 5 days for funds to clear and reach your account. If you receive a refund, the cost of return shipping & handling charges will be deducted from your refund.

For orders shipped within United Kingdom (UK) we will refund the order amount less £10.00 per item return shipping & handling charges.

For orders shipped within European Union (EU) we will refund the order amount less £15.00 per item return shipping & handling charges.

For orders shipped outside European Union (EU), the return shipment cost will be covered by customer which needs to pay in advance in order to book a return shipment, we will refund the order amount less duties/customs charges.

Exchanges

Item(s) can be exchanged for any other item(s) that are available and are the same price or a lower price. You can not exchange for a higher price item(s) - it is best to return the original item(s), obtained a refund and place a new order.

If you are exchanging for a lower priced item(s), we will refund the difference via your original payment method. Exchanged item(s) will only be dispatched once we have received your return.

All exchanges requires authorization by Fabio Giovanni.

Please contact Fabio Giovanni by email at ask@fabiogiovanni.com giving us your order number and the name and the size of new item(s) which you like to exchange for, we will check, if available we will reserve the item(s) for you, we will than confirm its availability to you by email. All exchange item(s) requested will be reserved for 7 days.

Please follow below the Return/Exchange Procedure to send items to us.

Return/Exchange Procedure


All returns requires authorization by Fabio Giovanni.

Please email us at ask@fabiogiovanni.com giving us your order number and reason for return. Once your return request is approved, you will receive an email with return shipping label

For orders shipped within United Kingdom (UK), First exchange is free of charge, any subsequent exchange of the same item will be £10.00 per item.

For orders shipped within European Union (EU), the return shipment and exchange shipment charges will be covered by customer which needs to pay in advance in order to book a return shipment and exchange shipment.

For orders shipped outside European Union (EU), the return shipment, exchange shipment and duties/customs charges will be covered by customer which needs to pay in advance in order to book a return shipment and exchange shipment.

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