Returns & Exchanges

Free Returns

Should you wish to return an item(s), we are happy to offer an exchange or refund provided item(s) are returned to Fabio Giovanni within 14 days of receipt.

All item(s) must be returned in original condition and with the original packaging. We are unable to offer an exchange or refund on item(s) that are scratched, damaged or not in their original packaging.

Refunds

Your refund can only be credited to the original payment card or PayPal™ account. Please allow 2 working days after we receive the return item(s) to process your return, plus a further 5 days for funds to clear and reach your account.

For orders shipped within European Union (EU) full purchase price will be refunded.

For orders shipped outside European Union (EU) we will refund the full amount less duties and customs charges we had paid.

Exchanges

Item(s) can be exchanged for any other item(s) that are available and are the same price or a lower price. You can not exchange for a higher price item(s) - it is best to return the original item(s), obtained a refund and place a new order.

If you are exchanging for a lower priced item(s), we will refund the difference via your original payment method. Exchanged item(s) will only be dispatched once we have received your return.

All exchanges requires authorization by Fabio Giovanni.

Please contact Fabio Giovanni by email at ask@fabiogiovanni.com giving us your order number and the name and the size of new item(s) which you like to exchange for, we will check, if available we will reserve the item(s) for you, we will than confirm its availability to you by email, you will also receive a Exchange Item Number (EIN)

All exchange item(s) requested will be reserved for 7 days from date of (EIN) emailed to the customer.

Please follow below the Return/Exchange Procedure to send items to us.

Return/Exchange Procedure

If you need to return or exchange any item(s) please follow the instructions below within 14 days of receiving your order.

Please Note: We will process refunds/and or exchange within 2 working days of receiving the returned item(s). You will receive an email confirmation from us once your request has been processed.

UK Customers

Please visit www.fabiogiovanni.com/uk-returns to arrange your return - follow the instructions/print the label and attach to the front of your parcel - ensure it’s packaged securely and take it to your nearest post office. Be sure to make a note of your Tracking Number and request a receipt in exchange for your parcel.

International Customers (EU and Rest of the World)

International collection requires authorization by Fabio Giovanni for collection by the courier company.

Please email ask@fabiogiovanni.com to arrange a courier collection including your Order Number and write RETURN in capital letters at the top of your email.

Within 2 working days (Two UK working days) to confirm the collection with our Return Item Number (RIN) and collection details of the courier company.

Cancellation Policy

You have the right to cancel your order with Fabio Giovanni provided you give us written notice by email to ask@fabiogiovanni.com.

The cancellation period will expire 14 days from placing the order or you can cancel the order within14 days of receiving your order.

For more information regarding refund please click here

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